You can get your claim started by downloading a claim form.

Login or create an account to upload the form and applicable supporting documents online. You can also mail the completed form and supporting documents to us.

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation.

An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.

For a list of supporting documents, please refer to the corresponding claim form.

Yes at anytime throughout the claim process you can click “Save and Exit”. This will save your progress so you can come back later to upload supporting documents.

When you have the necessary information you can login to your account to add more information and upload additional documents for your claim.

The maximum document capacity that can be uploaded when submitting a claim is 20MB. However, you can upload additional documents after submitting your claim.

1. Submit your claim

2. Go to My Account > Find your claim > View claim

3. Click Upload Document

Please allow 15 business days for claim processing after all relevant documentation and information is received. Keep in mind that any missing or incomplete information will cause delays in the claim review process.  It is important that you read your claim form and instructions carefully and provide all required information. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.
Once your claim has been processed, we will respond to you by regular mail. We will provide you with a claim number which you can use to monitor the status online.

If you do not receive any correspondence within 15 days of sending us all necessary documentation for your claim, please contact us. 

You can get your claim started by downloading a claim form.

Then, login or create an account to upload the form and applicable supporting documents online. You can also mail the completed form to us.

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.

The following supporting documents are necessary to adjudicate your claim :

Yes at anytime throughout the claim process you can click “Save and Exit”. This will save your progress so you can come back later to upload supporting documents.

When you have the necessary information you can login to your account to add more information and upload additional documents for your claim.

Please allow 15 business days for claim processing after all relevant documentation and information is received. Keep in mind that any missing or incomplete information will cause delays in the claim review process.  It is important that you read your claim form and instructions carefully and provide all required information. You are responsible for continuing to make your regular scheduled payments until a decision is made by us on any claim submitted.
Once your claim has been processed, we will respond to you by regular mail. We will provide you with a claim number which you can use to monitor the status online.

If you do not receive any correspondence within 15 days of sending us all necessary documentation for your claim, please contact us. 

Yes, you will need to submit a claim form so that we may verify if you are eligible to receive insurance benefits for job loss/involuntary unemployment or total disability due to the COVID-19 pandemic. 

Due to high call volumes wait times are much longer than usual. Please visit our website for instructions on how to submit a claim online or to check the status of an existing claim :  

• TO SUBMIT A NEW CLAIM :

• Go to FILE A CLAIM
• Scroll to initial claim form and select appropriate claim form
• At this point, you can complete the form online, save it and submit your claim online or you can download the form and send it via mail
• To submit the completed form online go to the ‘Send the completed form(s)’ section
• Click the LOGIN button and enter your email address and password, if you have one
• Or Click CREATE ACCOUNT and follow the instructions to set up your profile

• TO CHECK THE STATUS OF AN EXISTING CLAIM (have your Credit Card # available):

• Click CHECK CLAIM STATUS
• Click LOGIN (blue button)
• Enter your email address and password you created during the initial filing
• Click LOGIN
• No Account? Click CREATE ACCOUNT
• Enter the requested LOGIN & PERSONAL INFORMATION
• Click CREATE ACCOUNT

Mail your completed claim form, along with your original receipts to Us at the address shown in the section “For Claims an Inquiries” of your certificate of insurance or at : 

Assurant

P.O. Box 7200, Kingston, Ontario K7L 5V5

Please keep in mind that we do not recommend mailing your claim form as response times are longer than normal due to the backlog of mail at Canada Post and the effects that reduced staffing and social distancing measures have on the ability to process paper mail.

For job loss or involuntary unemployment coverage a 30-day waiting period applies. Please submit your claim once you have been unemployed for more than 30 consecutive days. 

We understand that this is a difficult time for you and we are doing our utmost to ensure the claims process is customer-friendly. Keep in mind, we do require documentation to support your job loss or total disability claim. Note that : 

• Most customers are able to secure a record of employment within a reasonable timeframe.
• If we require communication with a doctor, most are available via fax and phone call.

We understand that this is a difficult time and we are doing our utmost to ensure the claims process is customer friendly. We need to ensure you meet the eligibility requirements for a job loss claim, notably that there was a termination of employment due to layoff or dismissal without cause. Please refer to the Job Loss/Involuntary Unemployment section of your Certificate of Insurance where you will find the eligibility requirements and exclusions specific to this benefit. Generally, a reduction of hours does not qualify as a Job Loss. 

Your certificate of insurance indicates the requirements needed to be eligible for a job loss/involuntary unemployment claim including number of hours worked, work status with employer, and in some cases, length of time employed with your current employer. Please refer to the Job Loss/Involuntary Unemployment section of your Certificate of Insurance. 

If you are being paid a salary by your employer you are not eligible for these benefits as you have not been laid off or dismissed without cause. Please do not submit a claim if you fall into this category.