Yes, you can file a claim on our website. Get started by logging in or creating an account.

You can check the status of a claim right here on our website. Just enter your email address and password to login to your account.

If more than one claim number matches the account/loan number that is entered, a list will be displayed. “The date of loss” column can help you decide which claim to view.

When you check the status of your claim online, your current claim status is at the top of the page. Scroll down to “History” to see the past activity for your claim.

Yes, at any time during the claim process you can click “Save and Exit”. This will save your progress so that you can come back later to add information or upload supporting documents.

When you have the necessary information, you can login to your account to add more information and upload additional documents for your claim.

From the “View Claim” screen, you should see a list of required documents. Click the “Browse” button to upload your additional documents.

How do I upload my continuing claim form?

Once you have opened your claim, follow these steps:

a) Click on “Upload Document”

b) Under Continuing Claim Form, click “Browse”

c) Attach your continuing claim form

d) Click “Submit Claim”

Any costs associated with completing the claim forms or supporting documentation are your responsibility (e.g., police report, Attending Physician Statement).

For faster service, please file a claim right here on our website! However, if you would like a hard copy of the claim form you can give us a call at the number on your Certificate of Insurance and one of our Customer Service Representatives will send a Claim Form to you by email, or regular mail.

Once your claim form and all supporting documentation have been received, it takes approximately 3-5 business days for us to assess your claim. Keep in mind that any missing or incomplete information will cause delays in the claim review process. It is important that you read your claim form and instructions carefully and provide all the required information.

You may, but please be aware that missing information will cause delays in the approval process. Therefore, it is important that you read your claim form and instructions carefully and provide all required information. We will not be able to approve any claims without ALL required information and documentation.

Once you upload your documents, you will receive a confirmation email from fspbenefit@assurant.com stating that we’ve received your documents. Please note that there may be a delay of up to 20 minutes for the email to arrive in your inbox.

The individual file size limit is 20 megabytes (MB).

i. Download and save the form to your device

ii. Open the form with a PDF viewer application such as Adobe Acrobat Reader. The following steps are for Adobe Acrobat Reader, but you may choose to use a similar application such as DocuSign.

iii. Complete all the required information in Sections 1 and 2

iv. When you click the box in the Authorization Section, you will notice that a check mark appears. The date and time will also be automatically stamped.

v. In order to add your signature in the “Claimant Signature” field, select the calligraphy pen in the top right menu that shows “Sign document by typing or drawing a signature” and type your name in the box

You can send a copy of the form via email to your employer or physician, for them to complete their section(s). Please be reminded that your employer or physician’s signature must be electronically verified by a digital stamp. In the case of the physician’s statement, we can accept their medical stamp in place of the digital signature.

Mail your completed claim form, along with your supporting documents to us at the address shown in the section “For Claims and Inquiries” of your certificate of insurance or at : 

Assurant, Financial Claims

1945 King Street East, Suite 100, Hamilton, Ontario, L8K 1W2

Your certificate of insurance indicates the requirements for job loss or involuntary unemployment coverage, including whether any waiting period applies. Most credit cards require you to be unemployed/disabled for a minimum of 30 consecutive days, whereas auto loans and personal loans/accounts have varying waiting periods. If your certificate of insurance indicates that there is a waiting period, please submit your claim once you have been unemployed/disabled for the full waiting period.

Please refer to your Certificate of insurance to determine how your payments are calculated.

Your certificate of insurance indicates the requirements needed to be eligible for a job loss/involuntary unemployment claim including the number of hours worked, work status with employer, and in some cases, length of time employed with your current employer. Please refer to the Job Loss/Involuntary Unemployment section of your Certificate of Insurance.

You can check the status of your claim from 3 a.m. until midnight ET. Occasionally, service may be unavailable due to site maintenance or technical issues. During regular hours of availability please wait a few minutes before trying again. If the problem persists, please contact us using the Chat feature.

If you are being paid a salary by your Employer, you are not eligible for these benefits as you have not been laid off due to a dismissal without cause. Please do not submit a claim if you fall into this category.

If you would like to change your password, you must log into your account. Once you are logged in, scroll to the “Profile” section of the “My Account” page and update your password by clicking on the triple bar icon in the top left corner.

To protect your privacy and personal information, the site currently only allows one email address to be used per profile.

Yes, you can add more than one credit card to your profile. To setup an additional credit card, please follow these steps:

i. From the “My Account” page click on “Add New Account”

ii. Under Select Type – Choose Optional Credit Card insurance

iii. Add your new credit card number

iv. You will then upload the same documents again to your new claim

No, JavaScript does not need to be turned on, but enabling it will enhance your browsing experience.

Yes, we take information security very seriously. The database that stores your profile information is in a secure facility and all personal information stored in the database is encrypted. Encryption is a secure way of coding the information in a file so that if it's intercepted by a third party as it travels over a network, it cannot be read.

Only the person or persons that have the right type of decoding software can unscramble this encrypted message. Thus, your encrypted information can only be read by this website. Microsoft Edge, Firefox, Chrome, and Safari support the recommended 128-bit key length encryption.

In addition, this website is encrypted using SSL (Secure Socket Layer) encryption. So even when being displayed on your computer screen, access to your information is still restricted. This website will also automatically log you out after 15 minutes of inactivity.

For instant support, you can use our live chat by clicking on “Chat Now” at the bottom right corner. Alternatively, you can contact us at the number listed in your Certificate of Insurance if the website isn’t working properly.

If you are locked out of your account, please click on “Forget password” to reset your password.

Yes, to use this website your browser MUST accept cookies.

You can check the status of a claim right here on our website.

If more than one claim number matches the account number that is entered, a list will be displayed. The “date of loss” column will help you to decide which claim to view.  

The date of loss is :

• The date of death for a life claim.
• The first day of unemployment for an job loss claim.
• The first day of total disability for a total disability claim.
• The date admitted to hospital for a hospitalization claim.

When you check the status of your claim online, your current claim status is at the top of the page. Scroll down to “History” to see past activity for your claim.  

You can find out if a decision has been made by checking your claim status  online.

You can check the status of your claim from 3 a.m. until midnight EST. Occasionally the service may be unavailable due to site maintenance or technical issues. During regular hours of availability please wait before trying again. If the problem persists please contact us.

Yes, in order to use this website your browser MUST accept cookies.

No, Javascript does not need to be turned on, but enabling it will enhance your browsing experience.

Please contact us if the website isn’t working properly.